As a 44 year veteran of the travel industry and the President of MAST Travel Network since 2002, John’s career has included 14 years as a travel agency owner. He has served in various capacities on the Board of the Midwest Chapter of ASTA including Treasurer and Vice President and serves as Vice Chairman of ASTA Headquarters’ Consortia Committee. John has also held several positions on the Board of Directors for MAST including Vice Chairman and Board Chairman during the years he owned Travel Group International, a MAST member during the 1990s. As President & COO, John is responsible for member relations, speaking and training at MAST events and workshops, supplier relations, contracting MAST sales and marketing agreements, working with the Board of Directors and Board Committees, Public Relations, strategic planning and overseeing the day-to-day operations of MAST Headquarters and the team of professionals working on behalf of MAST members and suppliers.

A career in meeting planning chose Susan. After graduating from Illinois State University with a degree in Public Relations, she accepted a Community Relations position that happened to include planning the organization's events. She then discovered her passion for event planning, and 25 years later, cannot imagine doing anything else. Susan has planned an extensive variety of events, from author signings and fund raisers to multi-day educational conferences for electronics engineers and senior executives of companies such as Motorola and Boeing. Her favorite part? Watching everything come together at the end and seeing attendees enjoying themselves. She also holds a Masters Degree in Communications from Northern Illinois University. Susan is responsible for planning the educational activities for MAST members.

Bob has been with MAST Travel Network since 2006 when the size of the office was just 4 team members. Over the years, he has managed MAST's email marketing and web marketing programs, as well as focused on the AV production at live events and a variety of other activities in the office. Today Bob assists other team members with projects they are working on, leads special projects for MAST headquarters, and continues to assist with AV production at live events. While he studied areas of design, computers, and technology in college, he has enjoyed learning about all the interesting aspects of the travel industry - and fallen in love with traveling. He’s traveled all over North America, to mainland China, Hong Kong, Thailand, England, France, Germany, Denmark, and Italy to name a few.

Stephanie grew up in the travel industry with both her mother and father in the business. A graduate of Benedictine University in Lisle, Illinois, with a degree in Communications, Stephanie started her career in Inside Sales with Mayflower Tours. Stephanie was hired by MAST Travel Network in an administrative position and has been promoted to Manager of Print Media and then to Strategic Development Manager since then.

Stephanie grew up in the travel industry with both her mother and father in the business. A graduate of Benedictine University in Lisle, Illinois, with a degree in Communications, Stephanie started her career in Inside Sales with Mayflower Tours. In 2014, Stephanie was hired by MAST Travel Network in an administrative position. After taking on a few different roles throughout the company in the graphic design, marketing, and communications areas, she has been promoted to Director of Membership & Business Development since then. Stephanie is a member of Midwest ASTA's Board of Directors, participates in ASTA Headquarter's Consortia Committee and Young Professionals Society, and sits as Committee Co-Chair for the JV Program, an organization for MAST affiliated travel professionals under the age of 40. Stephanie is responsible for overseeing the Membership Department and facilitating, enhancing, and optimizing, ongoing projects. She acts as a member liaison, hearing the ongoing needs of members and suppliers and communicating and implementing tasks within the MAST staff to fulfill those needs. She is heavily involved in business development, membership recruitment, consumer awareness initiatives, developing sales tools, providing content for communications and print collateral, and evolving education and training content for events and programs throughout the year.

After helping out at her grandfather’s travel agency early on, Donna utilized her Marketing Degree from DePaul University to gain industry experience while working at MTI Vacations for 10 years in different marketing and creative services roles. Afterwards, she moved on to marketing positions in the retail and home construction industries and managed her own marketing services business working with small businesses and non-profit organizations. In Donna's return to the travel industry, she now works with MAST's preferred suppliers to negotiate marketing plans and schedule activities that fund and determine their participation in various marketing and training opportunities with MAST throughout the year. Donna also manages various supplier promotions and marketing tactics including exclusive MAST incentives and advisor booking incentives, puts together Featured Supplier and Supplier Marketing Campaigns to offer impromptu promotions, manages online consumer travel nights and develops marketing tools that our members can utilize to generate sales for various destinations and products. Donna is also involved in social media activities, target marketing, member events and generates campaigns to help MAST reach quarterly and annual sales goals.

Carmelita began the College of DuPage Travel Program in September 2011, just days after 9/11. Carmelita’s experience started with working at COD in administration for the travel program, working in a store front agency, as an independent contractor, managing a large host agency, teaching for Trams/ClientBase, agency payroll and accounting, and operations manager for a rail vacation tour operator before coming to MAST in 2013. Carmelita is responsible for MAST’s booking programs - Travel Hosts and MAST Cruise Services, cruise group space on the consortium level and host agency level and sales support when agents have pricing issues or supplier issues, they need assistance with. Her strengths include organization, the ability to multitask, see the big picture and thinking outside the box. She is happiest when she is able to help agents resolve problems, close sales and get commissions to agencies in a timely and efficient manner.

Amber started in the travel industry in 2014 after graduating from Central Michigan University. She worked as a marketing manager in a travel agency in Wisconsin before moving to Chicago and taking on a Social Media Specialist role at MAST Travel Network in 2016. Amber has taught social media at Moraine Valley Community College and in the spring of 2020 graduated from Central Michigan University with her MBA in Marketing. She is currently the Manager of Social Media & Public Relations at MAST. Amber’s position is responsible for the oversight and execution of all of MAST’s social media platforms. She works closely with several MAST staff members to create and implement social media marketing plans for Preferred Suppliers. Amber is an author on the MAST 360° Travel Talk Blog as well as handles press releases regarding MAST industry activity. Amber also runs and has created several courses in MAST’s travel advisor training program - Xpedition.

Debby is responsible for the Finance and Accounting activities at MAST. Her background is in finance and accounting, business strategy, procurement, technology implementations and process improvements. She has worked primarily with Fortune 100 companies and multi and single location small businesses. At MAST, Debby develops the annual budget, ongoing financial and cash forecasts, and analyzes MAST’s financial position to enhance profitability and cash flow. She invoices Members and Suppliers for MAST’s membership, marketing and event activities, remits TCH and MCS’s commissions to members and collects unpaid invoices. She also compiles and distributes agency quarterly sales reports and calculates member’s annual overrides. Debby also calculates member marketing credit balances for the MAST printed marketing publication program.

Nani has worked in the Travel Marketing and Consortia industry for the past 10 years, coming previously from the Accounting and Banking professions. She started her Travel marketing and technology experience when she was recruited for a Marketing Manager position with TRAMS/ClientBase and has been with MAST Travel Network since 2016. Nani currently resides in Arizona with her husband and two children. Nani is the Target Marketing Specialist for MAST and oversees the demographic targeting for members of their Direct Mail marketing clients. For new members interested in participating in the print marketing program, Nani will set up all call-to-action information for the print-marketing materials. She also assists members with choosing which clients to target from their ClientBase profiles for specific marketing promotions. Nani can also assist members with most questions regarding ClientBase Windows and ClientBase Online. Any questions on the MAST-Hosted ClientBase for Direct-Mail Marketing can also be addressed to her.

Courtney moved to the Chicagoland area from Central Pennsylvania in July of 2019. She received her Bachelor’s Degree in Marketing from Indiana University of Pennsylvania with a minor in Management. Having a wide range of work experience from the sports industry to the medical industry, she brings her communication and marketing skills to MAST. Courtney is your contact for anything regarding member communications and website access. She is responsible for keeping track of MAST’s Member Rewards Program and sending out email communications to the membership. Members can contact her with any questions regarding their Agency’s MAST Rewards status or if you have new employees or ICs with your agency that need access to mvptravel.com.

Matt joined the MAST Team in February 2020. Crossing over in both the Marketing and Membership Departments, Matt's tasks include creating strategic digital and print content, SEO, and Analytical ROI Reporting for Member and Supplier investment. His goal is to deliver unique content that showcases what MAST has to offer. His educational background includes a Bachelor’s Degree in Communications & Media from DePaul University in Chicago, IL. His professional experience includes various marketing roles at companies in the tech, construction, and travel industries. Matt will also be assisting in event planning and the audio/visual needs of all upcoming MAST events.

Nadia is a graduate of St. Francis University in Joliet, Illinois. She has a Bachelor's Degree in Computer Science with a Web Development focus. Nadia brings her media, design, and technical skills to the Marketing Department, developing MAST's email and web marketing programs, supplier web banners, landing pages, and digital custom marketing services for members. Nadia also manages IT issues and solutions for the MAST Headquarter office. With a background in both Marketing and Information Technology, she will be your point of contact for all things technical and digital marketing related.